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Manually (you choose username and password by yourself)

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Questions and Answers

Questions and Answers

You can find here the most common questions and answers. Before you contact our support we advise you to find your question in the list below.

Solving connection problems

  1. Error "SIGUSR1[soft,connection-reset] received, process restarting"
  2. Error "Inactivity timeout (--ping-restart), restarting"
  3. Ошибка "TCP: connect to [AF_INET]XXX.XXX.XXX.XXX:443 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive."
  4. Error "Cannot resolve host address"
  5. Error "ROUTE: route addition failed using CreateIpForwardEntry: Access is denied."
  6. Error "Cannot load inline certificate file: error:0906D06C:PEM routines ...""
  7. Error "All TAP-Win32 adapters on this system are currently in use"
  8. Error "TCP: connect to XXX.XXX.XXX.XXX:443 failed, will try again in 5 seconds: Permission denied"
  9. Error "TCP: connect to XXX.XXX.XXX.XXX:443 failed, will try again in 5 seconds: Connection timed out"
  10. Error "TCP: connect to XXX.XXX.XXX.XXX:443 failed, will try again in 5 seconds: Connection refused"
  11. Error "AUTH: Received AUTH_FAILED control message"
  12. Error "TLS key negotiation failed to occur within... TLS handshake failed"
  13. Error "... missing parameter(s) in config.conf:20: remote-cert-tls (2.0.9)"

Instructions for use

  1. Installation of OpenVPN Connect on iPad (iOS)
  2. Installation of OpenVPN Connect on iPhone (iOS)
  3. Installation and use of OpenVPN on Ubuntu with Network Manager
  4. Installation and use of OpenVPN on Android with OpenVPN for Android
  5. Installation and use of Tunnelblick on Mac OS X
  6. Installation of OpenVPN on Windows Vista/7/8/8.1/10
  7. Installation of OpenVPN on Windows XP

General questions

  1. You are using a reserve subscription. What does it mean and what do you do?
  2. Can there be any traffic leaks beside the vpn connection?
  3. Your subscription has expired. What does it mean and what do you do?
  4. Why doesn't my IP address change with vpn connected via OpenVPN?
  5. Why does WebRTC detect my real IP address?
  6. With OpenVPN connection my Internet speed decreased, why is that?
  7. Where can I find references about your service?

Technical questions

  1. Does your service provide dedicated IP addresses?
  2. How to make OpenVPN GUI start and establish vpn connection on PC startup
  3. What is difference between TCP and UDP connection types?
  4. Why do I see dns servers of my ISP when VPN connection is established (dns leaks)?
  5. I cannot send emails in large amount with VPN connection established, why is that?
  6. How to get access to the servers to check that there is no traffic logging?
  7. Can I work with your servers via PPTP, L2TP, SSTP?